Frequently Asked Questions
A: Yes, delivery and set up is always free for our South Mississippi service areas.
A: Our rentals are typically 24 hours. We usually pick up the morning after your party, sometimes later depending on how many units we have out. If you do not need the unit for 24 hours we will pick it up whenever you are ready for us to.
A: That depends on how many rentals we have that day. We normally will deliver on Friday afternoon/evening for Saturday parties. We will deliver Saturday morning if for any reason you would rather wait until the day of to receive your unit. For Sundays and weekdays we deliver the morning of and pick up the following day unless otherwise specified.
A: No. The jump should be clean when you get it. South MS Spacewalks & Waterslides cleans and disinfects after every rental.
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet or a generator within 100ft of the unit. Longer cords can pop your circuit breaker so we bring our own heavy duty cords. You will only need to unplug the blower if in the case of bad weather and when you are finished for the night.
A: We love setting up at parks but some parks do NOT have electricity. This is why we encourage you to either make sure the park you are attending has power supply and make sure it works, or provide a generator of 3500 WTZ per outlet or better. Also, parks are first come, first serve so get your spot early in the day.
A: We will take payment by debit/credit card, cash at the time of delivery, and check from a school, church, or similar organization. Due to the amount of returned checks we no longer accept checks from residential customers. Payments by debit/credit card can be made at checkout or at any point before delivery over the phone or in person. We will work with you on payment all the way up until delivery. Let us know if you have any questions about payment. We are flexible!
A: Please do so as soon as possible so we can rent the unit to another person. You will not be charged for cancelling. Although, if the unit gets set up the price must be paid in full to pay our employees for their time and hard work. Please note if a credit card is used, and for any reason you need to cancel, and you are eligible for refund you will not be refunded the 3% credit card transaction fee.
A: No, we do not require a deposit. If you would like to make a payment toward your order you can do so at any time!
A: Most of our jumps (all of our character jumps for example) are 15ft x15ft which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
A: Check the requirements listed with each jump. Also, make sure you have at least a 4ft access to the area where it will be set up. The jumps can weigh up to 800 pounds so we need a clear path with ample room.
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. We will lay out a tarp for most rentals.
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.